What Information We Hold and Why
When you register, we collect your name, contact details, and the account credentials you set. Every time you fund your account through bKash, Nagad, or Rocket, our payment processor records the transaction reference and amount — we do not store your mobile wallet PIN or full
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wallet number beyond what the payment gateway passes to us in masked form. We also collect device identifiers, IP address, and session logs to keep your account secure and detect unusual access. If you contact our support team, that conversation history is stored against your account.
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We use this data to process your deposits and withdrawals, verify your identity when you request account changes, and maintain the security of your wallet balance. We do not sell your personal data to third parties. Data is retained for as long as your account remains
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active and for the period required under applicable financial record-keeping obligations. Availability of this service depends on your local law and eligible regions, and our data practices follow the requirements of those jurisdictions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.